Bitstamp and Ledger execs weigh customer service debate after Coinbase saga By Cointelegraph

Bitstamp and Ledger execs weigh customer service debate after Coinbase saga

Popular cryptocurrency exchange Coinbase (NASDAQ:) recently amassed a panoply of customer service complaints regarding account locking, hacking and even lost funds.

A recent tweet by crypto analyst Kaleo garnered hundreds of user comments on their unfavorable experiences with the exchange. This isn’t the first time the firm has experienced a backlash over its customer service practices. Back in March, the New York Times published the story of a customer who lost over $100,000 on the platform and went on to sue the company.